Frequently Asked Questions

If you are wondering how fast a stairlift can go, or are worried about its speed, you can put your mind at rest. Stairlifts are designed to move relatively slowly, with a speed of 10-15cm per second. This is to ensure a safe ride for the occupant as more often than not, they are elderly or have mobility issues which will make a fall quite hazardous! If you feel that your stairlift is going slower than usual, check whether the batteries are fully charged. If they are, it may be a sign that it's time to get new batteries!

While this depends on the individual stairlift, a good rule of thumb is that most stairlifts can carry up to 260 lbs safely. If you or the person you are purchasing the stairlift for weighs more than that, you will want to purchase specific models that can carry 300 lbs or up to 350 lbs. Always make sure the stairlift you are looking to purchase can safely accommodate the intended occupant's weight before purchasing, and when in doubt, simply double check with us. For the safety of the occupant, it is important that this weight limit is strictly adhered to.

Depending on the complexity of the model, installing a stairlift can take anywhere between 1 to 6 hours. A rail that fits the length of your stairs will need to be installed, and the technician may already have this prepared beforehand, or arrive with a longer piece of rail which they will cut to fit the measurements.

After installation has been completed, the technician will show you how to operate your stairlift and the functions of all the different buttons. Always engage a professional to install your stairlift - do not take a risk with an item that can compromise your safety if installed incorrectly.

Your stairlift is powered by batteries when in motion, and your home's electricity source when plugged in.

Your stairlift is plugged into a standard wall outlet. It will automatically recharge when necessary, so you can rest with the knowledge that you are covered no matter what!

Simply put, a stairlift is a chair that transports a person up and down stairs safely and comfortably. If you have trouble getting around, a stairlift is the most cost-effective way of retaining freedom of movement within your home. Besides that, if you do not want to make any major alterations to your home, a stairlift can be installed easily with a rail. No permanent alterations will be made to any part of your home in the process, making it a popular mobility tool for seniors as well as people with disabilities and mobility issues.

If you are wondering whether you can benefit from a stairlift, we invite you to answer the following questions: Are you a wheelchair user? Do you suffer from a condition that makes it hard to bend your knees and/or hips? Do your legs have enough strength to carry you up and down stairs? If your answer to any of the above is yes, a stairlift would make life easier for you. However, wheelchair users need to note that your ability to use a stairlift independently is dependent on your ability to get in and out of your wheelchair independently.

Our family owned business was founded in New York, in 2012. Our storyline is built on service to our community, transparency, ethics, and trust. With the framework of our excellent service in mind - our family values and general sense of values - we keep our manufacturing local. Though we serve Connecticut, Pennsylvania, New Jersey, and New York, our indoor and outdoor curved stair and straight stairlifts are made in the same state where we founded our business - New York.

Our headquarters are based in Hamilton, New Jersey; the Bronx; and Long Island, New York. We currently have a five-star rating on Google and are an A+ accredited business with the BBB.

At Freedom Stairlifts, we stand behind each and every one of our products. Our high-performance stairlift solutions offer freedom to numerous individuals, allowing them to regain a level of independence. Many of our products come with a 12-month warranty, while others carry as much as a two-year manufacturer's parts warranty and, on the gearbox and motor, a limited lifetime warranty.

The product in question has everything to do with how it's covered. Please refer to one of our knowledgeable representatives for details considering warranties, their length of effectiveness, and what they cover. Regardless, you can rest assured that the highest quality products come from Freedom Stairlifts.

Some level of customization is available with certain products. Again, it all depends on the particular product in question what types of customization or options are available. As a couple of examples:

  • Our Outdoor Curved Stairlift Handicare 2000 comes with an optional powered swivel and powered footplate.
  • Our Straight Stairlift Handicare Simplicity can be delivered with either a sidetrack or a standard hinge.

It all depends on the setting in which the product will be installed and the needs of the person it is being purchased for. These are simply a couple of examples of the options or customizations that may be available with a number of our products.

Before you decide to rent a stairlift, consider the benefits of purchasing one. You'll be happy to know that at Freedom Stairlifts, we guarantee the lowest price in the states of both New Jersey and New York! You're not going to find a product of this level of quality at better prices! Not only are our prices affordable, we offer life support that is virtually unlimited. There is no question too small or too large for our expert representatives. For every one of our customers, this premium support is offered. We have a five-star Google review and are an accredited A+ business with the BBB, so you know you can depend on us. However, We understand that stairlifts can be costly so we also offer rentals. Contact one of our team members today to find out more about or rental offering.

The safety of our products, as with most items of this nature, depends largely on the correct usage of the product. As long as instructions are followed and all recommended precautions taken, we have some of the safest products on the market. One of the reasons our products are deemed such is that the highest quality parts and manufacturing efforts go into each and every one of the items we sell. That's why we stand behind every stairlift, elevator, etc. that we sell. Many of our products offer a guarantee. Our guarantees differ with the item, so be sure to ask a representative.

The type of stairlift you purchase will depend largely on the setting in which the stairlift will be installed. As an example, we have outdoor stairlifts that are specially made and treated to continually offer stellar service in environments found in an outdoor setting. The shape of the staircase upon which a stairlift will be installed will help determine if it will be a curved or straight model stairlift. Fortunately, we carry both. If a stair lift is not precisely what you're looking for, you may want to consider a small elevator, straight wheelchair lift, or staircase wheelchair lift. We also carry those.

Depending on whether you go with a wheelchair lift or one of our indoor, outdoor, curved, or straight stairlifts, the weight each will carry may differ. After all, the wheelchair lifts are designed to not only support the weight of an individual, but the chair as well. Your best bet is to speak to one of our representatives as you weigh the options of each product.

As an example, however, here are a few weight limits and the products they go along with:

  • There is a 750-pound rated load for the CPL Model EPL400-1400 enclosed outdoor/indoor elevator system.
  • There is a 500-pound load capacity for our Straight Wheelchair Lift Sierra IL500 (used on staircases).
  • A 270.58-pound maximum weight limit applies to our Bespoke The Infinity Curved Stairlift. But remember, this simply lifts an individual up a curved set of stairs - not a wheelchair.

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